Refund and Cancellation Policy
Thank you for shopping at ckynets.com (the “Website”). We strive to provide you with the best shopping experience possible. Please review our Refund and Cancellation Policy carefully before making a purchase.
Refund Eligibility, Timeframes, & Return/Replace Request Process
- We offer refunds or exchanges for eligible products within 30 days of the original purchase date.
- To be eligible for a refund or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
- To initiate a refund or exchange, please contact our customer service team at contact@ckynets.com with your order number and reason for the return. Our team will provide you with further instructions on how to proceed.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
Non-Refundable/Non-Cancellable Products or Services
- Certain products or services may be non-refundable or non-cancellable. These will be clearly stated at the time of purchase.
- Customized or personalized items, as well as digital products, may be non-refundable or non-cancellable.
Cancellation Procedures, Fees, and Requirements
- If you wish to cancel your order, please contact us as soon as possible. Orders can only be cancelled if they have not been shipped.
- Cancellation requests for digital products must be submitted before the download or access link is provided.
- There may be cancellation fees associated with certain orders or services. These fees will be communicated to you at the time of cancellation.
Contact Us
If you have any questions or concerns about our Refund and Cancellation Policy, please contact our customer service team at contact@ckynets.com. We are here to assist you and ensure your satisfaction with your shopping experience.